FAQ

FREQUENTLY BARKED QUESTIONS

What is Bark Bag?

Bark Bag is a monthly subscription service of treats and toys for your dog. The bag is not only customised to your dog's size and dietary requirements but also to their preferences through our industry first canine treats recommendation engine. Unlike anything else on the market, each bag is as unique as your dog.

From your dog's point of view - it's full of happiness specifically paw-picked for them.

I'm getting a puppy, is Bark Bag suitable?

Woohoo!! Bark Bag is the perfect way to welcome your pup into their furever home.

Since Bark Bag is a completely tailored service we will pack puppy appropriate treats and toys that are good for training and teething. Just enter your pups Birthday during checkout or leave a comment so we know they're a young one.

What do you get in a Bark Bag?

It's a surprise! That's half the fun. Let us know how we did the previous month and since we custom pack each bag for each dog we'll get better as we get to know your dog.

Even though there is an element of mystery we put in a great deal of research selecting vendors and products. At the end of the day each product has Snowy's stamp of approval (our puptastic chief testing officer).

How do I join Bark Bag?

Right here on our website, click here to get started

How much is Bark Bag?

Only $43 a month on subscription - regardless of dog size. This includes delivery to non-rural addresses. There are no surprises, cancel anytime (we only deliver to New Zealand). We choose size apppropriate toys and treats. If you are buying a one-off bag, it will cost $49 which also includes standard delivery.

How much is shipping?

Free NZ wide on subscription. Rural delivery is $5 extra.

What if I change address?

Sign in and update your account before the 5th of the month. If you're having trouble just get in touch here and we can do it for you.

Why do I need to rate the Bark Bag?

We need to know what your dog has liked and what they didn't like to help us create the perfect Bark Bag for your dog each month. If you tell us what your dog really loves then we can choose more things they'll really love.

What if my dog has allergies?

We already customise each bag for each dog based on their preferences - taking care of your dog's dietary requirments is a walk in the park. Just let us know what to avoid and our Bark Bags for your dog will automatically exclude those items.

When will I be charged?

One-off bags are charged the same day the order is made. If you have signed up for a recurring plan, you are charged for your first Bark Bag on the same day you sign up. Subsequent bags will be charged on the 5th of the month, and the Bark Bag will be sent out on the 10th.

Why was my subscription renewed?

Bark Bag is a subscription service that automatically renews each monthly or bimonthly cycle. We try to make this obvious but sometimes it can be overlooked in all the excitement. If you no longer want Bark Bag - just sign into your account and cancel the subscription. If you're still having trouble or need help give us an email on woof@barkbag.co.nz

How do I use my coupon code?

Just click the "Apply Coupon" button on the final step when you sign up.

Can I give this as a gift?

You sure can! Just check the "This is a gift" option during check out and enter your friends details. We can even include a custom message for you.

Since we're so custom you can also purchase a gift card, that way the pawrents can tell us all about their lucky pups.

When will my Bark Bag get shipped?

One-off bags will be shipped within three working days.

Recurring plans are shipped on the 10th of each month. If the 10th happens to fall on a weekend or a public holiday, the bag will be shipped on the next working day.

When you first sign up to a plan you have the option of getting an intro bag shipped right away so you don't have to wait until the 10th.

I have an opportunity for Bark Bag!

Puptastic! For press related enquries please email us on woof@barkbag.co.nz. Have an pawsome product you'd like to be considered for Bark Bag? Email us on woof@barkbag.co.nz. Just want to chat? You know it - just email us on woof@barkbag.co.nz!

From Auckland with love